When you place an order to purchase a product from, you will receive an email confirming receipt of your order and containing the details of your order (this is generated automatically). Your order represents an offer to purchase a product which is accepted when an email confirmation is sent to you stating that your ordered product(s) have been dispatched. Any products on the same order which have not been confirmed in this email do not form part of that contract.

Pricing and availability

Great care is taken to ensure that prices and delivery estimates are accurate. In the unlikely event that a product is discovered to be incorrectly priced during the dispatch process, the following process will be followed.

If a product's correct price is lower than the stated price, the lower amount will be charged to you automatically. If a product's correct price is higher than the stated price, you will be contacted and given the option to cancel your order or pay the correct price.

Please note that delivery estimates are not guaranteed delivery times and should not be relied upon as such. As your order is processed, you will be informed by email if any products you order turn out to be unavailable.

Please note that sometimes the packaging of a product may change and as such, there may be some differences between the image on the website and the actual product received.  

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond the reasonable control of Tranqvil.

Our fiscal details

Beauty by Anya, S.L., trading as Tranqvil Boutique

Calle Iglesia 22
07701 Mahon
Baleares - Spain

CIF / VAT number: ES-B57822421